Shipping Policy

Last updated: October 3, 2026

Thank you for shopping with Colombo Market. This policy explains how we ship your order, what it costs, and what to expect after you buy.

If you have any questions, contact us at tharindu.diluka@gmail.com.

Order Processing

Orders are processed within 2 business days (Monday–Friday, excluding holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day. You'll receive a confirmation email with tracking, if the shipping method supports it, as soon as your order ships.

Shipping Methods & Delivery Times

Available shipping methods and delivery estimates are shown at checkout. Estimates begin once your order ships and may be affected by carrier delays, weather, and other events outside our control.

Shipping costs

Any applicable costs are shown before you complete your purchase.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Germany.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us at tharindu.diluka@gmail.com and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at tharindu.diluka@gmail.com.